HAeX Agentic AI Solutions
AI Agents Development Services For Intelligent Business Workflows
An AI agent is software that carries out a whole task on its own. Unlike a chatbot, which answers a question and stops, an agent takes a goal, works out the steps, and does the work, checking an order, updating a record, resolving a request, using your own systems as it goes. HAeX is a UK AI agent development company. We build agents that take on real, repetitive work with clear limits and human oversight, so your team is freed from the routine without losing control.
- Agents that complete tasks end to end, not just chat
- Clear limits and human oversight built in from the start
- One task first, proven, before you scale up
5–10 hrs
A week a team can lose to repetitive, multi-step request handling
24/7
An agent handles routine requests around the clock, not just 9 to 5
1 task
The sensible, low-risk place to start, proven before you scale up
£0
Cost of your first scoping call, and of the readiness assessment
The work that never ends
Your best people spend their day being a pair of hands
Watch where the hours actually go in a busy team and you see the same thing on repeat. A request comes in. Someone opens it, works out what is needed, looks it up in one system, changes it in another, and sends a reply to confirm. Then the next one. Then the one after that.
None of it is difficult, and that is exactly the problem. Your capable, expensive people spend their day working through the same handful of steps, over and over, because until recently only a person could do the whole sequence. The thinking part takes seconds. The doing part, the looking up, the clicking, the checking and confirming, eats the day.
And it scales the wrong way. The only way to handle twice the volume is roughly twice the people, all working through the same repetitive steps. Growth just brings more of the same work, not better work.
You may have already tried to fix the front of this with a chatbot, only to find it answers the question and then hands the actual task straight back to a person. The answering got easier. The doing did not. That gap, between answering something and actually doing it, is what an AI agent is built to close.
Sound familiar?
You are probably here because one of these rings true
The same steps, dozens of times a day
Your team handles a steady stream of requests that each follow a predictable sequence: look it up, do the thing, confirm it is done. Individually trivial. Together, a full-time job that nobody enjoys.
Customers waiting on a human for routine things
Simple requests, a booking change, an order query, a status update, sit in a queue until someone is free to action them, because nothing you have can actually carry them out on its own.
You got a chatbot, but people still do the work
You added a chatbot to help, and it answers questions well enough. But the moment something needs doing, it hands the customer back to a person. You automated the talking, not the task.
None of these are answering problems. They are doing problems. That is a different tool, and it is what agents are for.
The part worth understanding
So what exactly is an AI agent?
The word gets used loosely, so it is worth being precise, because the difference from a chatbot is the whole point.
A chatbot answers. You ask it something, it replies, and that is the interaction. It is a conversation, and a good one is genuinely useful for questions.
An AI agent acts. You give it a goal, and it works out the steps to reach that goal and carries them out, using your tools and information along the way. It is not just talking about the task. It is doing it.
Take a customer who wants to change their order. A chatbot explains how, or passes them to a person. An agent can actually make the change: check the order, confirm the details, update the system, and reply to say it is done. One describes the work. The other completes it.
| Questions | Chatbot | AI agent |
|---|---|---|
| What it does | Answers questions | Completes tasks |
| How it works | One question, one reply | Takes several steps toward a goal |
| Uses your systems | Rarely | Yes, to get the job done |
| Best for | Answering and guiding | Doing the actual work |
If answering questions is really the job, a chatbot is the right tool, and usually cheaper. See AI Chatbots → If you need the work itself done, read on.
The difference it makes
What a well-built AI agent takes off your team
Not the interesting, judgement-heavy work. The repetitive, end-to-end work that currently needs a person for no good reason.
Handles a request from start to finish
Understands what is needed, does it across your systems, and confirms it is done, rather than stopping at an answer.
Works around the clock
Routine requests get handled outside office hours too, so nothing waits in a queue overnight for someone to pick up.
Acts inside your own tools
Connected securely to the systems you already use, so it does real work rather than just pointing at it.
Knows when to stop
Hands the task to a person the moment it is beyond its remit, instead of guessing or pressing on.
Keeps records updated
Logs what it did in your systems as it goes, so your data stays current without anyone typing it in.
Scales without more headcount
Handles more volume without the usual answer of hiring more people to do the same steps.
What we build
AI Agents Development Services Designed For Businesses Ready For Agentic AI
Most agents fall into one of these. Each takes a specific, repetitive job off your team, and each is built with the same limits and oversight.
- 01 · Resolve
Customer Service AI Agents
Faster resolutions, happier customers
AI agents that handle customer enquiries from start to finish. They understand the request, check your systems, complete routine tasks, and only involve your team when human judgement is needed.
- Resolve common customer requests automatically
- Connect with your CRM, helpdesk and business systems
- Escalate complex cases to the right person
- 02 · Qualify
AI Sales Agents
Every lead followed up
Respond to enquiries instantly, qualify prospects, update your CRM, and keep every opportunity moving. Your sales team spends less time on admin and more time closing deals.
- Instant responses to new sales enquiries
- Automated lead qualification and CRM updates
- Consistent follow-up without missed opportunities
- 03 · Answer
AI Voice Agents
Always available on the phone
Handle incoming calls, answer routine questions, process bookings, and guide callers through simple tasks. Calls that need a person are transferred with the right context.
- Answer calls day and night
- Complete bookings and routine phone tasks
- Route complex conversations to your team
- 04 · Support
AI Support Agents
Routine issues resolved automatically
Reduce repetitive support work by diagnosing common problems, completing standard fixes, and passing unusual cases to your specialists with the right information.
- Resolve recurring support requests automatically
- Follow proven troubleshooting workflows
- Escalate exceptions with full context
- 03 · Answer
AI Voice Agents
Always available on the phone
Handle incoming calls, answer routine questions, process bookings, and guide callers through simple tasks. Calls that need a person are transferred with the right context.
- Answer calls day and night
- Complete bookings and routine phone tasks
- Route complex conversations to your team
- 05 · Monitor
AI Compliance Agents
Continuous checks, reduced risk
Monitor routine compliance tasks, perform regular checks, and highlight anything that needs human review. Your team stays in control while AI handles the repetitive monitoring.
- Run continuous compliance monitoring
- Flag risks and exceptions for review
- Support governance without replacing human judgement
Not sure which fits?
Most businesses start with the one area causing the most repetitive work. A free scoping call will pinpoint the best first agent for you, and whether an agent is even the right tool.
How it works
How an agent handles a task, step by step
What to expect
What building an agent with us looks like
Scoping call
You describe the repetitive task. We tell you honestly whether an agent is the right tool, and roughly what it would take. Sometimes a simpler automation is the better answer, and we will say so.
- Free · 30 mins
Define the task and the limits
We pin down exactly what the agent should do, what it must never do, and where a human has to stay in control. This is where safe agents are made.
- Discovery
Build and connect
We build the agent and connect it securely to the tools and information it needs, giving it access only to what its task requires.
- Build
Test against the awkward cases
We test it hard on the unexpected situations, not just the tidy ones, to confirm it acts correctly and hands over when it should.
- Test
Deploy with oversight
It goes live with monitoring, so you can see what it is doing and step in whenever you want. We start with one task and expand once it has earned trust.
- Deploy
Built with the brakes on
Capable enough to be useful, controlled enough to be safe
The exciting part of an agent is what it can do. The responsible part is making sure it only does what it should, and this is where hastily built agents come unstuck. Given too much freedom and too little oversight, an agent works beautifully in the demo and then does something unexpected the first time it meets a situation nobody planned for.
So we build every agent with clear limits on what it is allowed to do, human oversight for anything high-stakes, and handoffs so it passes control to a person the moment it is out of its depth. We keep people accountable for the decisions that matter, and we make what the agent does visible, so you are never trusting a black box. For agents in regulated or sensitive settings, this connects directly to our governance work.
No hidden day rates
What an AI agent costs
Cost depends on how much the agent needs to do and how many systems it touches, so we scope each one after a free call. A focused agent is the most affordable place to start, and usually the wisest, since it proves the value before you expand. Every project is fixed-price and agreed up front.
A focused agent handling one clear task
- the affordable start
Full strategy and roadmap
- £3,000 – £8,000
Ongoing advisory or implementation
- scoped after the audit
First scoping call & readiness assessment
- free
Most firms will not put a number near this. We would rather you had a sense of it before you call.
Why HAeX
Agents built to be trusted, not just to be clever
Anyone can give an agent free rein and a slick demo. Building one that stays useful and safe in real, messy conditions is the harder job, and the one that matters. HAeX started on the talent side of AI. Having placed more than 200 AI specialists into UK businesses, we have seen close up where agents can be trusted to act and where a human must stay in the loop, and we build that line into everything we ship.
It also means we are honest about the tool. If your problem is really a question-answering one, we will point you to a chatbot. If a simple automation would do the job, we will say so. And if what you actually need is a permanent hire, we can help with that too, because we still run a recruitment practice.
Safety built in from the first design decision, not bolted on.
Visible and monitored, so you are never trusting a black box.
One task first, proven and trusted, before we expand.
Honest about the tool, even when the answer is not an agent.
Due diligence
Questions to ask anyone building you an AI agent
The right-hand column is simply how we answer them, and why businesses end up choosing us.
| Ask them… | The common answer | The HAeX answer |
|---|---|---|
| Does the agent actually do the task, or just talk about it? | Often it just chats and hands off | It completes the task end to end in your systems, then confirms. |
| What stops it doing the wrong thing? | Vague reassurance | Clear limits on what it can do, and human oversight for anything high-stakes. |
| What happens when it is unsure? | It guesses, or it breaks | It hands over to a person cleanly, rather than pressing on. |
| Do you start with the technology or the task? | “Here is our agent platform.” | With one clear task worth doing, proven before we expand. |
| Can we see what it is doing? | It is effectively a black box | Its actions are visible and monitored, so you stay in control. |
| What does it cost? | “It depends, let’s talk.” | A published starting point, fixed price agreed before we build. |
Shaped around your sector
AI agents for your industry
The repetitive work worth handing to an agent looks different in every sector. Ours adapt to yours.
- Healthcare
Agents for routine administrative tasks and enquiries, built with information governance and human oversight throughout.
- Financial services
Agents for repetitive client and back-office tasks, scoped to sit within FCA expectations with people kept firmly in control.
- Retail & e-commerce
Agents that handle order changes, enquiries and routine customer tasks end to end, especially through peak periods.
- Manufacturing
Agents for the repetitive administrative and coordination tasks that surround operations.
Not listed? The approach is the same. Book a call and we will apply it to your sector.
A quiet checklist
If three of these sound familiar, an agent is worth a look
- Your team repeats the same multi-step task dozens of times a day
- You added a chatbot, but people still do the actual work behind it
- Your best staff spend more time clicking through systems than thinking
- You are curious about AI agents but unsure what is real and what is hype
- Simple customer requests wait in a queue for a human to action them
- Handling more volume means hiring more people to do the same steps
- Requests get missed or delayed simply because someone was busy
Client words
What working with HAeX feels like
Questions, answered
Frequently asked questions
An AI agent is software that carries out a task from start to finish on its own, working out the steps needed to reach a goal and taking them, rather than just answering a single question. It uses your tools and information to actually complete the work, such as resolving a customer request end to end, with limits and oversight to keep it safe.
A chatbot answers questions in a conversation. An AI agent completes tasks by taking several steps toward a goal, using your systems along the way. A chatbot tells a customer how to change their order; an agent can actually make the change. If you mainly need answers, a chatbot is right and often cheaper; if you need the work done, you need an agent.
They are, when they are built carefully. We build agents with clear limits on what they can do, human oversight for anything high-stakes, and handoffs so they pass a task to a person when it is beyond them. The goal is an agent that acts within safe boundaries and knows when to stop, not one given free rein. Its actions are also visible and monitored, so you stay in control.
Look for three things. First, do they start with your problem or their product. Second, are they independent, or do they resell the tools they recommend. Third, who actually does the work, a practitioner or a salesperson. It is also fair to ask about data protection and pricing up front, and to be wary of anyone who cannot give you a straight answer on cost.
Repetitive tasks that follow a fairly consistent pattern and involve several steps: resolving common customer requests, qualifying and following up leads, handling routine support issues, and answering repetitive phone calls. Tasks that need genuine human judgement are kept with people, with the agent handing off when it reaches them.
Yes. An agent needs to use your tools and information to do real work, so we connect it securely to the systems it needs, such as your CRM, support desk or booking system. We give it access only to what its particular task genuinely requires.
It depends on how much the agent needs to do and how many systems it connects to. A focused agent handling one clear task is the most affordable and sensible starting point, proving the value before you expand. We scope each agent after a free call, which is free.
With the one area causing the most repetitive, multi-step work, built as a single focused agent. It is the lowest-risk way to prove both the value and the safety before expanding to more. A free scoping call, or the readiness assessment, will help identify the best first task for your business.
Put an agent on the work that eats your team's time
Book a free 30-minute call. Tell us the routine, multi-step task that keeps needing a person. We will tell you honestly whether an agent could take it on, how we would keep it safe, and what it would cost. If a simpler tool would do, we will tell you that too.