HAeX AI Business Automation Solutions
AI Automation Services That Turn Manual Work Into Automated Workflows
AI automation uses artificial intelligence to take on the repetitive, rule-based work your team does by hand, from processing invoices to answering routine emails to moving data between systems. As a UK AI automation agency, HAeX finds the tasks costing you the most time, works out which ones AI can genuinely take on, and builds automations that fit the tools you already use. Most businesses start with a single task and expand from there.
- We automate one task first, prove it works, then expand
- Built on the tools you already use, no rip-and-replace
- Independent: we build what fits you, not what we resell
5–10 hrs
A week the average small team loses to admin that can now be automated
40%
A realistic share of many routine tasks that AI can take on
Weeks
Not months, to a first working automation when you start small
£0
Cost of your first conversation, and of the savings calculator
The work that is quietly costing you
Your team is busy. A lot of that “busy” is work a computer should be doing.
Look closely at where the hours go in most businesses and a pattern appears. Someone re-types information from an email into a system. Someone copies figures from one spreadsheet into another. Someone answers the same customer question for the fortieth time this month. Someone chases an invoice, updates a record, formats a report.
None of it is hard. All of it is necessary. And all of it is slow, repetitive, and easy to get wrong when you are tired. Worse, it scales the wrong way: every new client, every bit of growth, adds more of this work, not less. The reward for success is more admin.
This is exactly the kind of work AI automation is good at. Not the interesting, judgement-heavy parts of your business, those still need people, but the repetitive middle: the copying, the chasing, the sorting, the drafting. Hand that to an automation and your team gets its time back for the work that actually needs a human.
The trick is knowing which tasks are worth automating, and doing it properly so it runs reliably. That is what we do.
Where the time goes back
The kinds of work an AI automation agency can take off your plate
Every business is different, but the tasks that eat the most time tend to look similar. These are the ones we are asked about most.
Data entry between systems
Information that gets typed from one place into another, again and again. Automations move it for you, accurately, in the background.
Customer enquiries and support
Sorting incoming messages, drafting replies, and answering the routine questions automatically, so your team handles only the ones that need them.
Invoicing and chasing payment
Raising, sending and following up on invoices without someone remembering to do it each week.
Reports and updates
Pulling numbers together and writing routine reports automatically, instead of an afternoon of copy and paste.
Onboarding and admin
The paperwork and set-up steps behind every new client or new hire, handled consistently every time.
Lead qualification and follow-up
Sorting and responding to new enquiries quickly, so nothing sits in an inbox going cold.
If you recognise two or three of these, there is almost certainly time to be won back. The question is only which one to start with.
Our AI Automation Solutions
AI Automation Services for Faster, Smarter Business Operations
Depending on the problem, an automation project might be one of these. Each links to a fuller explanation.
- 01 · End to end
Business Process Automation
Whole processes, automated
Automating whole processes end to end, the invoicing, onboarding and reporting that run your business day to day.
- Mapped before it is built
- Runs regardless of who is in
- Handles more volume without more admin
- 02 · Connected tools
AI Workflow Automation
Your tools, working together
Connecting your tools so work flows between them without anyone copying and pasting, across HR, sales, finance and IT.
- Fewer manual handoffs
- No rip-and-replace
- Built for how your team works
- 03 · Marketing
AI Marketing Automation
Consistency, built in
Taking the repetitive marketing tasks, the sending, sorting, scheduling and follow-up, off your marketing team.
- No lead left to go cold
- Marketing that runs consistently
- Set up on your existing tools
- 04 · On this page
Customer service & sales automation
Two quick-win areas
Sorting and answering routine customer messages, and making sure new enquiries are followed up quickly and logged without manual typing.
- Faster answers for customers
- No enquiry left uncontacted
- Clean, up-to-date CRM records
Two quick-win areas
Where most businesses win time back first
AI customer service automation
Your support inbox is one of the easiest places to win time back. AI customer service automation sorts incoming messages by type and urgency, drafts replies to routine questions, and routes the rest to the right person. Your customers get faster answers, and your team stops answering the same question over and over. Where a fuller answer is needed, this connects naturally to a support chatbot on your website.
AI sales automation
Deals go cold when follow-up is slow or inconsistent. AI sales automation makes sure new enquiries are sorted, prioritised and responded to quickly, records the details in your CRM without anyone typing them in, and prompts the right follow-up at the right time. Your salespeople spend their time selling, not doing admin around it.
The path
From “this is taking forever” to it running itself
What one task is worth
What automating one task can be worth
A rough guide, not a promise. The real figures depend on your team and the task, which is exactly what the free calculator works out.
| Task | Typical time before | After automation |
|---|---|---|
| Answering routine customer emails | Hours every day | Minutes of oversight |
| Processing and entering invoices | A full day a week | Light checking |
| Writing routine weekly reports | Half a day each | Generated automatically |
| Chasing overdue payments | Ongoing, easy to forget | Handled automatically |
Built on your stack
Built on the tools you already use
We are not tied to one platform, and we do not make you replace what already works. We build automations across the tools businesses actually run, connecting them so work flows between them. Depending on what fits your set-up, that might mean automation platforms like Make, n8n, Zapier or Power Automate, AI models from providers such as OpenAI, Anthropic and Google where genuine understanding is needed, and direct connections into the systems you already use, your CRM, finance, email and support tools. Where an off-the-shelf platform is the right answer, we use it. Where you need something custom, we build it.
No hidden day rates
What AI automation costs
Most agencies will not put a number near their automation pages. We would rather you had a sense of it before you call.
A single automation (one task, built and tested)
- from £1,500
A connected set of automations
- scoped as a project
Ongoing support and improvement
- optional
First scoping call & savings calculator
- free
Every project is fixed-price and agreed up front. No open-ended day rates.
Why HAeX
Automation built by people who know what actually holds
HAeX started on the talent side of AI. We have placed more than 200 AI specialists into UK businesses, which means we have seen, close up, the difference between an automation that quietly runs for years and one that breaks the first time something unexpected happens.
That experience shows in how we build. We start with one task and prove it before expanding, because that is how automation earns trust inside a business. We build on the tools you already have, because rip-and-replace projects are where budgets and goodwill disappear. And we are honest about the limits: if a task is too messy or too varied to automate reliably yet, we will tell you, rather than sell you something that will frustrate everyone.
One task first, proven, then expanded.
Independent: no platform we are paid to push.
Built on your existing tools, no forced migrations.
Honest about what is not worth automating yet.
Shaped around your sector
Automation shaped around your industry
The tasks worth automating look different in every industry. Ours adapt to yours.
- Healthcare
Automating the documentation, referrals and admin that pull clinical staff away from patients, with information governance built in.
- Financial services
Taking the repetitive client admin, reporting and reconciliation off your team, scoped to sit comfortably within FCA expectations.
- Retail & e-commerce
Automating the flood of customer questions, order updates and stock admin that spikes at peak.
- Manufacturing
From back-office paperwork to reporting and scheduling, automating the admin that surrounds the work on the floor.
Not listed? The approach is the same. Book a call and we will apply it to your sector.
Start without a meeting
Two free tools before you speak to anyone
- Free Tool
AI Readiness Assessment
Twelve questions to find the best first place for your business to start with AI.
Free scoping call
Bring your most time-consuming task. We will tell you honestly whether AI can take it on.
Related services
Where this fits in the lifecycle
Al Chatbots
Conversation without execution? A
knowledge-base chatbot may be the simpler,
cheaper fit.
Al Workflow Automation
Deterministic processes at scale – often the
right tool where agents are overkill.
Al Governance & Compliance
Risk assessment, policies and EU Al Act
alignment for autonomous systems.
Client words
What working with HAeX feels like
Questions, answered
Frequently asked questions
AI automation uses artificial intelligence to take on repetitive, rule-based tasks that people would otherwise do by hand, such as sorting emails, entering data, processing invoices or writing routine reports. Unlike basic automation, it can handle tasks that need a degree of understanding, like reading a message and deciding how to respond. The aim is to free your team from the repetitive work so they can focus on the parts that need judgement.
Start with one specific, repetitive task that costs a lot of time, rather than trying to automate everything at once. Work out whether AI can genuinely handle it, build the automation using tools you already use, and run it alongside your current process until it is proven. Then expand from there. A free scoping call or the savings calculator is the easiest way to find the right first task.
Usually the repetitive admin that eats the most time and needs the least judgement: data entry between systems, sorting and answering routine customer emails, invoicing and payment chasing, and routine reporting. These are low-risk, high-reward places to begin, and success with one builds the confidence to do more.
For most businesses, no. The point is not to remove people, it is to remove the repetitive work that stops them doing their actual jobs. Automations take on the copying, chasing and sorting so your team can spend time on customers, decisions and growth, the things that genuinely need a person.
No. We build automations on top of the systems you already run and connect them together, rather than making you replace anything. If an off-the-shelf platform fits, we use it; if you need something custom, we build it. Either way, the goal is to fit your set-up, not force a migration.
It depends on the task. A single automation is often a modest fixed-price project from around £1,500, while a connected set of automations across a process is scoped after we understand the work. Your first scoping call and the savings calculator are free, so you can gauge the value before committing.
Find the task worth automating first
Book a free 30-minute call. Tell us the repetitive task that costs your team the most time. We will tell you honestly whether AI can take it on, how it would work, and what it would cost. If it is not worth automating yet, we will tell you that too.